Returns & Exchanges
If you are looking to exchange for a new size/color or a new style, you have 21 days beginning on the ship date to initiate your exchange, free of charge. All items must have tags attached and be in good condition. Worn or washed items will not be accepted. Your “new” exchange order is only placed once the returned item is scanned by FedEx. This must be completed within the 15-day return label window, and we recommend doing so as soon as possible to ensure the item does not sell out.
If you are not completely satisfied with your order, you are welcome to return items for a refund within 21 days from when your order is shipped. Please note that we can only process returns of items purchased directly from our website, zsupplyclothing.com. For purchases made at other online or brick & mortar stores, please contact the retailer that you purchased from, and they should be happy to help you with a return or exchange.
For the best return experience, we recommend using our provided shipping label that includes tracking. The $7 cost of the shipping label will be automatically deducted from your refund.
Refunds for eligible returned merchandise will be processed within 10 business days of our warehouse receiving the return. All returned product must maintain original tags and cannot be worn or washed. Depending on your bank, credits can take 1-3 business days to reflect on your bank statement.
EXTENDED HOLIDAY RETURNS
For extended holiday returns, orders placed between November 1, 2022 through December 24, 2022 will now be available to return eligible items until January 15, 2023. This excludes final sale items.
EYEWEAR RETURN POLICY
You are welcome to return or exchange eyewear within 21 days of the ship date! If you’d like to return for a refund using our shipping label, a $7 return shipping & handling fee will be deducted from your refund. If you would like to exchange for a different color, the return shipping is free of charge and your “new” exchange order will be placed once the returned item is scanned by FedEx. Exchanges for different styles are unavailable at this time. All returned eyewear must include the original packaging - box, case, and cleaning cloth. Please ensure the item is packaged safely to avoid the risk of any damage during transit.
If you are returning a gift, your refund payment will be processed in the form of a gift card and the original purchaser will not be notified. Click here and then choose the “Returning a Gift?” option. Enter the Order number printed on your invoice in the package or on the shipping label (It starts with “ZSP”), Zip code as it appeared on the shipping label, Recipients full name as it appeared on the shipping label, and an email where you would like to receive the return label and gift card.
Items that are marked final sale such as (but not limited to) face masks, personal items, socks, hats, lounge accessories and other lifestyle items are not eligible for return.
HOW TO MAKE A RETURN
If you'd like to use our $7 return label:
1. Click here and enter your Order ID # OR email address associated with your order. Then, choose the order you wish to return and print your shipping label. If you are returning items from multiple orders, enter your email address to see all your orders at once.
2. Pack your item(s) and attach the printed shipping label to the outside of the package.
3. Drop off your package at a FedEx location, or any location that has a daily FedEx pickup. You can visit the FedEx site to find your closest location. If you checked out as a guest, please note your tracking number for reference before dropping off your package.
LOST OR STOLEN PACKAGES
Please note that we cannot be responsible for packages that are lost or stolen after being delivered. We provide tracking information in our shipment confirmation emails that allows you to track your package and verify delivery. We recommend choosing FedEx 2-Day or FedEx Overnight shipping to reduce the risk of your package being lost or stolen. If you would like to require a signature for your delivery, or if you have any concerns, please contact our customer service prior to placing your order.
DAMAGED OR DEFECTIVE ITEMS
We guarantee our merchandise to be free of manufacturing defects and will gladly replace any defective items within 30 days of purchase. Please email customer service with your name, Order ID # and a photo of the damage. Items damaged due to incorrect washing/handling (see care instructions) or normal wear are not eligible for return.
Unfortunately, we cannot accommodate international returns or exchanges at this time. However, if your item was damaged or defective upon arrival, please contact us and we will gladly send you a replacement. Please note that we are not responsible for any additional customs fees.
CUSTOMER SERVICE HOURS
Monday – Thursday: 8:00 AM – 5:30 PM (PST)
Friday: 8:00 AM – 12:00 PM (PST)
If you have any questions or if you’d like to request a return label, please email us at email@example.com with your Order ID#. We typically respond within 48-72 hours (except for weekends and holidays). If you have not heard from us after that time, please check your spam folder.