Click here to start a return or exchange
If you are looking to exchange for a new size or color of the same item, you have 21 days beginning on the ship date to initiate your exchange, free of charge. If you are looking to purchase a new item, you will need to refer to our return policy and reorder the new item separately. Exchanges for different items are unavailable at this time. All items must have tags attached and be in good condition. Worn or washed items will not be accepted. Your “new” exchange order is only placed once the returned item is scanned by FedEx. This must be completed within the 15-day return label window, and we recommend doing so as soon as possible to ensure the item does not sell out.
If you are not completely satisfied with your order, you are welcome to return items for a refund within 21 days from when your order is shipped. Please note that we can only process returns of items purchased directly from our website, zsupplyclothing.com. For purchases made at other online or brick & mortar stores, please contact the retailer that you purchased from, and they should be happy to help you with a return or exchange.
If you’d like to return items using our shipping label, a $7 return shipping & handling fee will be deducted from your refund. Returns over 10 units may be subject to an additional 10% restocking fee.
Refunds for eligible returned merchandise will be processed with 10 business days of our warehouse receiving the return. All returned product must maintain original tags and cannot be worn or washed. Depending on your bank, credits can take 1-3 business days to reflect on your bank statement.
HOLIDAY RETURN POLICY
Our extended holiday return policy will begin on November 1st to ensure there is adequate time for any holiday gift returns! All orders placed between November 1st and December 24th will be eligible for return until January 15th. Please ensure your gift recipient is provided with the order number to be able to initiate their return. All gift returns are refunded in the form of store credit and the original buyer will not be notified! (See gift return instructions below).
If you are returning a gift, your refund payment will be processed in the form of a gift card and the original purchaser will not be notified. Click here and then choose the “Returning a Gift?” option. Enter the Order number printed on your invoice in the package or on the shipping label (It starts with “ZSP”), Zip code as it appeared on the shipping label, Recipients full name as it appeared on the shipping label, and an email where you would like to receive the return label and gift card.
Items that are marked final sale such as (but not limited to) face masks, personal items, socks, hats, lounge accessories and other lifestyle items are not eligible for return.
HOW TO MAKE A RETURN
If you'd like to use our $7 return label:
1. Click here and enter your Order ID # OR e-mail address associated with your order. Then, choose the order you wish to return and print your shipping label.
2. If you are returning items from multiple orders, please print only one shipping label and pack all the items in one box. Please list each order number on a sheet of paper and include it in the package. You will receive a return request confirmation email shortly.
3. Pack your item(s) and attach the printed shipping label to the outside of the package.
4. Drop off your package at a USPS or FedEx location (determined by your return label) or any location that has a daily USPS or FedEx pickup. You can visit the USPS or FedEx site to find your closest location. If you checked out as a guest, please hold onto your tracking number for reference before dropping off your package.
LOST OR STOLEN PACKAGES
Please note that we cannot be responsible for packages that are lost or stolen after being delivered. We provide tracking information in our shipment confirmation emails that allows you to track your package and verify delivery. We recommend choosing FedEx 2-Day or FedEx Overnight shipping to reduce the risk of your package being lost or stolen. If you would like to require a signature for your delivery, or if you have any concerns, please contact our customer service prior to placing your order.
DAMAGED OR DEFECTIVE ITEMS
We guarantee our merchandise to be free of manufacturing defects and will gladly replace any defective items within 30 days of purchase. Please email customer service with your name, Order ID # and a photo of the damage. Items damaged due to incorrect washing/handling (see care instructions) or normal wear are not eligible for return.
Unfortunately, we cannot accommodate international returns at this time. However, if your item was damaged or defective upon arrival, please contact us and we will gladly send you a replacement. Please note that we are not responsible for any additional customs fees.
CUSTOMER SERVICE HOURS
Monday – Thursday: 8:00 AM – 5:30 PM (PST)
Friday: 8:00 AM – 12:00 PM (PST)
If you have any questions or if you’d like to request a return label, please email us at email@example.com with your Order ID#. We typically respond within 48-72 hours (except for weekends and holidays). If you have not heard from us after that time, please check your spam folder.