_ Return Policy
Due to a system upgrade, we are currently experiencing difficulties with returns.
If you placed an order prior to August 8, 2019 and need to return an item, please contact our Customer Service team at firstname.lastname@example.org.
Alternately, you may return your item(s) with your own label the address below with the inclusion of your Order Number. We apologize for the inconvenience.
If you are not completely satisfied with your order, you are welcome to return items for a refund within 30 days of purchase. Please note that we can only process returns of items purchased directly from our website, zsupplyclothing.com. For purchases made at other online or brick & mortar stores, please contact the retailer that you purchased from, and they should be happy to help you with a return or exchange.
If you’d like to return items using our shipping label, a $7 return shipping & handling fee will be deducted from your refund. Returns over 10 units may be subject to an additional 10% restocking fee. If you'd like to return items on your own, there will not be any fee deducted from your refund.
Refunds for eligible returned merchandise will be processed with 10 business days of our warehouse receiving the return. All returned product must maintain original tags and cannot be worn or washed. Depending on your bank, credits can take 1-3 business days to reflect on your bank statement.
Unfortunately, we are unable to process exchanges at this time, but you are welcome to return any eligible items and place a new order.
HOW TO MAKE A RETURN
If you'd like to use our $7 return label:
1. Log into your account using your e-mail address and password, choose the order you wish to return, and print your shipping label. If you checked out as a guest, click here and enter your Order ID # and e-mail address associated with your order
2. If you are returning items from multiple orders, please print only one shipping label and pack all the items in one box. Please list each order number on a sheet of paper and include it in the package. You will receive a return request confirmation email shortly.
3. Pack your item(s) and attach the printed shipping label to the outside of the package.
4. Drop off your package at a USPS or FedEx location (determined by your return label) or any location that has a daily USPS or FedEx pickup. You can visit the USPS or FedEx site to find your closest location. If you checked out as a guest, please hold onto your tracking number for reference before dropping off your package.
LOST OR STOLEN PACKAGES
Please note that we cannot be responsible for packages that are lost or stolen after being delivered. We provide tracking information in our shipment confirmation emails that allows you to track your package and verify delivery. We recommend choosing FedEx 2-Day or FedEx Overnight shipping to reduce the risk of your package being lost or stolen. If you would like to require a signature for your delivery, or if you have any concerns, please contact our customer service prior to placing your order.
DAMAGED OR DEFECTIVE ITEMS
We guarantee our merchandise to be free of manufacturing defects and will gladly replace any defective items within 30 days of purchase. Please email customer service with your name, Order ID # and a photo of the damage. Items damaged due to incorrect washing/handling (see care instructions) or normal wear are not eligible for return.
Unfortunately, we cannot accommodate international returns at this time. However, if your item was damaged or defective upon arrival, please contact us and we will gladly send you a replacement. Please note that we are not responsible for any additional customs fees.
CUSTOMER SERVICE HOURS
Monday – Thursday: 8:00 AM – 5:30 PM (PST)
Friday: 8:00 AM – 12:00 PM (PST)
If you have any questions or if you’d like to request a return label, please email us at email@example.com with your Order ID#. We typically respond within 1-2 business days. If you have not heard from us after that time, please check your spam folder.