Frequently Asked Questions
WHAT ARE THE TERMS & CONDITIONS FOR THE FREE GIFT WITH PURCHASE?
Promotion will be auto-applied at checkout when promotion conditions are met. Limited time offer (while supplies last). Cannot be combined with any other offers or promotions and cannot be applied on past purchases. Gift with purchase is not eligible on gift card purchases and is an online only offer. No substitutions, rain checks, or cash value. Z SUPPLY may modify or replace any part of these terms and conditions without notice at any time. Void where prohibited.
WHEN WILL MY ORDER BE SHIPPED?
Orders placed Monday through Friday by 12 PM PST (excluding holidays) will be shipped in 1-2 business days. Orders placed after 12 PM PST or on a weekend or holiday will be shipped within 2-3 business days. You can check the status of your order by logging into My Account and clicking on Order History.
CAN I COMBINE PROMO OFFERS?
No, only one promotional offer (code or automatic promotion) can be applied per order.
CAN Z SUPPLY GIFT CARDS WITH A BALANCE UNDER $15 BE REDEEMED FOR CASH UNDER CALIFORNIA LAW?
In compliance with California Law, any gift card with a balance of less than $15 is redeemable for cash upon request. Contact our customer service team at [email protected] to initiate the request.
HOW DOES THE DENIM TRY-ON EVENT WORK?
Find Your Perfect Pair – Return Shipping Offer: Purchase any eligible Z SUPPLY denim jean style at zsupplyclothing.com from 8/5/26, through 8/31/26. For eligible purchases made during the promotional period, Z SUPPLY will waive the standard return shipping fee and provide a prepaid standard return shipping label for eligible denim returns. All other terms and conditions of Z SUPPLY's standard return policy apply. Offer is valid on U.S. orders only. The return shipping fee waiver applies only to eligible denim jean styles purchased during the promotional period. Original shipping charges, expedited shipping, and other fees are not eligible for reimbursement. Offer may not be combined with any other promotion or discount and is not valid on prior purchases. Z SUPPLY reserves the right to modify, suspend, or terminate this promotion at any time without prior notice, including in cases of suspected fraud or abuse. Void where prohibited by law.
HOW DO I CONTACT CUSTOMER SERVICE?
You can email us at [email protected]. Please include your Order ID # in your email. Our hours are Monday through Thursday from 8 AM – 6 PM (PST), and Friday from 8 AM – 12 PM (PST). All inquiries will be answered within 48-72 hours (except for weekends and holidays).
WHAT SHOULD I DO IF MY SIZE IS NOT AVAILABLE?
If your size is not available, you can click "EMAIL WHEN BACK IN STOCK" to receive an email notification. We also list the restock date on the product page when possible. For additional questions, please contact customer service and they can inform you when your size will be available.
WHAT IS MY Z SUPPLY?
My Z SUPPLY is our invite-only experience for a small group of our most valued customers. No points, no tiers, no earning required. Just elevated access, thoughtful service, and a more personal connection to the brand.
HOW DO I GET INVITED?
Members are selected based on annual spend of $1,000 or more and a return rate below 20%, evaluated on a calendar year basis. Invitations are extended by our team on a rolling basis. If you qualify, you will receive an email directly with everything you need to access your benefits.
WHAT BENEFITS DO MY Z SUPPLY RECEIVE?
Free Shipping and Returns: Complimentary shipping and returns on every order, automatically applied to your account. No codes, no minimums.
Early Access: First access to every seasonal launch and special collection drop, before anyone else.
Concierge Support: A direct line to our team at [email protected] for personalized support, thoughtful recommendations, and help whenever you need it.
Gifts and Recognition: Birthday credits, seasonal gifts, and thoughtful moments throughout the year.
Log into your account to view your active benefits.
HOW LONG DOES MY MEMBERSHIP LAST?
Your membership is active through the end of the calendar year following the year you joined. So if you are invited in 2026, your membership runs through the end of 2027. We re-evaluate membership annually and will reach out directly if anything changes.
WHAT DO I NEED TO DO TO STAY A MEMBER?
Membership is reviewed each year based on the same criteria used to invite you: $1,000 or more in annual spend and a return rate below 20%. Your first re-evaluation happens after your first full membership year. As long as those are met, your membership will remain active.
WILL I BE NOTIFIED WHEN MY MEMBERSHIP RENEWS?
Yes. We will reach out each year with a membership update. If you re-qualify, you will receive confirmation. If anything changes, we will let you know directly.
WHAT HAPPENS IF I MAKE A RETURN?
HOW DOES THE BIRTHDAY CARD WORK?
We will send you a $25 credit during your birthday month. To make sure we have your birthday on file, enter here. No code needed.It is applied automatically.
CAN I SHARE MY MEMBERSHIP WITH SOMEONE ELSE?
Membership is personal and non-transferable. Benefits are tied to your account and email address.
IS MY Z SUPPLY AVAILABLE OUTSIDE OF THE U.S.?
At this time, My Z SUPPLY is available to U.S.-based members only.
WHO DO I CONTACT IF SOMETHING DOES NOT SEEM RIGHT WITH MY MEMBERSHIP?
Reach out to our member team at [email protected], and we will sort it out.