Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

WHEN WILL MY ORDER BE SHIPPED?

HOW DO I CHECK MY ORDER STATUS?

CAN I COMBINE PROMO OFFERS?

HOW DO I CONTACT CUSTOMER SERVICE?

WHAT SHOULD I DO IF MY SIZE IS NOT AVAILABLE?

I'M UNSURE ABOUT SIZING AND FIT. WHAT DO I DO?

HOW DO I CARE FOR MY Z SUPPLY PRODUCTS?

WHY WERE ITEMS CANCELLED OFF MY ORDER?

IS THERE A WARRANTY FOR YOUR PRODUCTS?

WHAT IS THE WARRANTY FOR Z SUPPLY EYEWEAR?

WHAT DO I NEED TO INCLUDE WITH MY RETURN?

HOW LONG WILL IT TAKE TO PROCESS MY RETURN?

CAN I CANCEL AN ORDER AFTER PLACING IT?

ARE LISTED PRICES IN US DOLLARS?