E-COMMERCE CUSTOMER SERVICE REPRESENTATIVE
Z SUPPLY is an established California lifestyle apparel brand that is leading the space for casual, comfortable style. Located in the heart of Orange County, we are passionate about staying true to our roots and living a life of good vibes in and out of the office.
Z Supply is seeking an experienced and motivated Customer Service Representative to support our growing, fast paced, energetic E-Commerce team. The ideal candidate will possess a positive “Can Do” attitude and be a team player that is willing to go above and beyond for our team and our valued customers.
- Full Time / Salary-Exempt
- Reporting to Director of Customer Service & Operations
- Position Location – Headquarters, Costa Mesa, CA
- Currently Partial Remote - In Office as needed
- Hybrid In Office / Partial Remote – Jan 2022
DUTIES AND RESPONSIBILITIES:
- Respond to customer inquiries regarding orders, billing, returns, and technical problems
- Assist in monitoring social media accounts, and respond to customer inquiries on social media
- Speak with customers via phone as needed to resolve issues
- Manage and answer multiple high-volume emails
- Monitor inventory levels and sizing needs
- Allocate and release orders
- Remediate customer issues within website interface and ERP system
- Assisting wholesale customers and sales reps with returns and credits
QUALIFICATIONS, EXPERIENCE AND SKILLS:
- 2+ years related customer service experience (Ecommerce support experience is a plus)
- Quick learner, able to learn and work with new computer systems (website interface, ERP system)
- Proficient with email and social media communications
- Ability to multi-task with changing priorities
- Strong critical thinking, trouble shooting and problem solving skills
- Engaging, empathetic and enthusiastic on the phone and enjoyable to talk to
- Impeccable written and verbal communication combined with customer-centric mindset
- Enjoy assisting others and take pride in winning over a difficult customer
- Team player and willingness to assist others within the department
- Detail oriented, organized and able to learn tech products and systems quickly
- Shopify / Full Circle / Zendesk experience a plus
PHYSICAL DEMANDS / WORKING CONDITIONS:
This is currently a partial remote / partial in office as needed position. Majority of work is conducted at a home office or in office air-conditioned environment.
Z SUPPLY PERKS
At Z SUPPLY, departments work cross-functionally enabling everyone to further their knowledge and expertise in an inclusive, supportive environment that is committed to healthy work/life balance, peer mentorship, and community outreach. In addition to a collaborative and supportive culture, here are a few additional perks that are enjoyed by the Z SUPPLY team:
- Teams work remote throughout summer and then company will transition to a hybrid schedule in January 2022.
- Half-Day Fridays year-round
- Generous clothing discount
- New chic and modern offices located near top restaurants and shopping
- Comprehensive health benefit package that includes medical, dental, and vision. Team members enjoy zero premium cost for select medical plans.
- 401K with annual company match
Want to join our growing team? Apply today! Please send through a resume, and a brief description about yourself. We hope we get the chance to work with you!
Please send resumes to email@example.com